We Train Accounting Teams to Earn You Dividends

WHY TRAINING COUNTS

A well-trained accounting staff is the bedrock of any accounting department. Lack of training leads to repetitive questions, wasted time, faulty communication and unnecessary errors. Sure, it takes time initially to train your team. Furthermore it takes time to mentor and coach them once that initial training has passed. Like any investment, the more you deposit on the front end the greater the rewards you can expect to reap over time.

It can be a real challenge borrowing from the “doing” bank to invest in the “training” bank. Training and education are typically among the first line items to be cut when cost control rears its head during tough times. We tend to consider training as a luxury reserved for only the most favorable business conditions. The result is that training becomes sporadic and hand-me-down, with your incumbent staff passing on bad habits to your newcomers. This is especially true for employees breaking in their replacements under rigorous time constraints.

What does good training achieve? First, it establishes a common language between teacher and student, provided the teacher is suited to the task. You need a teacher or trainer who can express ideas clearly and with patience. Some students grasp a concept immediately, while others need examples, diagrams and even practice problems . Avoid the teacher who uses jargon without explanation or who jumps to the next principle without ensuring that the student fully comprehends what went before. We’ve all been known to signal “I got it!” when what we really mean is, “I’m losing interest!”

Second, good training can unearth both changing business conditions and just plain bad procedures. If trainer and student are really hearing one another, it’s not unusual to discover that how it’s done isn’t necessarily how it was meant to be done. Good teachers will invite their students to explore with them how and why practices have shifted away from the standards that should have been in place. Because the good trainer never stops learning herself, she may find that the accounting staff has changed its procedures to match real-world conditions that were never anticipated when its systems were first introduced.

Third, good training provides a context for the student. If the student can relate the surrounding conditions to a particular practice, he has the tools to evaluate similar conditions. Is “B” close enough to “A” that we handle it the same way, or is “B” more like “C”? So much of learning is extrapolation from one situation to another. Be generous: Give your staff the skills and the confidence to find their own answers by providing the training they need.

If you need assistance with accounting staff development and training, seek out experts who can both “teach” and “do”. Has your trainer been a “best boss”? If so, chances are she makes a good teacher too. Ask your business network for referrals and surf the web, but get references no matter what your source. A qualified trainer will be happy to oblige.